CANCELLATION & REFUND POLICY
At Telangana Arts & Crafts, we value your trust and strive to provide authentic, handcrafted products made by skilled artisans. Please read our cancellation and refund policy carefully.
Order Cancellation
Orders can be cancelled within 24 hours of placing the order, provided the product has not yet been shipped.
Once an order is shipped, it cannot be cancelled.
To request a cancellation, please contact us at telanganaartgallery@gmail.com with your order details.
Returns & Refunds
As our products are handcrafted and often made-to-order:
Returns are accepted only if the product is damaged, defective, or incorrect.
Customers must notify us within 48 hours of delivery with clear images/videos as proof.
Products must be unused and in original packaging.
Refund Process
Once approved, refunds will be processed within 7–10 business days.
Refunds will be credited to the original payment method.
Shipping charges are non-refundable, unless the issue is from our side.
Non-Returnable Items
Custom-made or personalized products
Products damaged due to improper handling by the customer